Customer support
automation.
Warka Labs automates customer support with AI agents, ticket routing, and WhatsApp, SMS, and email — in English and Amharic. We help businesses across Ethiopia, Africa, and globally answer common questions instantly, route the rest to the right person, and support customers around the clock.
Built as connected infrastructure.
AI support agents
Answer common questions instantly from your knowledge base, day and night.
Ticket routing
Classify and route conversations to the right team automatically.
Channel automation
Automate support across WhatsApp, SMS, email, and chat from one system.
Human handover
Escalate cleanly to a person, with full context, whenever it is needed.
Where it pays off.
- Teams overwhelmed by repetitive support questions
- Businesses supporting customers on WhatsApp and SMS
- Service and fintech companies scaling support
- Global clients outsourcing support automation
From audit to owned system.
Audit
We map where work leaks across your operations, tools, and communication.
Diagnose
We find the root constraint, not just the visible symptom.
Design
We architect the system end to end before building anything.
Build
We build it natively and hand it over cleanly, documented and owned by you.
Measure
We track adoption and outcomes, then tune what matters.
Outcomes you can measure.
Instant first response, even outside working hours.
Repetitive questions deflected from your team.
Faster resolution through automatic routing.
Support in the languages your customers speak.
Frequently asked.
Will automation replace our support team?
No — it removes repetitive work so your team focuses on the conversations that need a human. Escalation hands over full context.
Can it support Amharic?
Yes. Automated responses and routing work in English, Amharic, and other languages your customers use.
Which channels are supported?
WhatsApp, SMS, email, and web chat, connected into one system with shared context.
Do you work with clients abroad?
Yes — we deliver support automation remotely for clients across Africa and globally.
Ready to scope your project?
Start with an Audit